thrive in the
     harshest environments

How to Improve Service Management by Aligning Your CMDB and Service Catalog

Register Now

Featured Speakers:
George Spalding,
VP Global Events, Pink Elephant

Corrine Siba,
ITSM Practice Manager, EMC

How Can You Better Deliver Value to the Business?
In today’s environment, IT faces greater pressure to reduce costs and serve as a trusted partner that moves the business forward by delivering IT services that add value to essential business processes. Accomplishing this is nearly impossible if you’re focusing on specific IT assets, rather than how systems contribute to and relate to the IT services —and ultimately the value—you deliver to the business.

How Can Linking a CMDB and Service Catalog Make This Possible?
A CMDB provides the operational view into how your IT infrastructure relates to, supports, and enables IT services. The Service Catalog presents services to users in a manner that is simple, easy-to-use, and business-relevant. But to achieve your goals, you need to integrate and automate your CMDB and Service Catalog—and link them to your processes.

What You’ll Learn:

During this webcast, you’ll find out how integrating a CMDB with a Service Catalog and self-service Customer Portal can help you:

• Maximize value from your IT Service Management (ITSM) investment
• Provide the visibility and insight you need to demonstrate IT’s value to the business
• Improve value delivered through IT services
• Better align IT resources to meet business-critical needs