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Leveraging Automated Application and Network Dependency Mapping to Improve IT Service Management

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Is your organization struggling to implement an effective Change Management system?

Are you investing resources in updating CMDB information instead of proactively evaluating the impact of changes?

Can you confidently claim that your CMDB configuration items are accurate and up to date?

An EMC Ionix solution will help your organization standardize processes, connect information silos, eliminate problems caused by unauthorized changes, mitigate the unintended consequences of planned changes, and enable more effective communications with IT customers.

View this recorded webcast to learn how you can advance IT Service Management by ensuring and leveraging accurate information in an automatically populated and updated CMDB.

Recently enhanced integration between EMC Ionix Service Portal and other EMC Ionix products—including EMC Ionix Application Discovery Manager—increases the value you receive.

The addition of automated discovery and dependency mapping for CMDB population allows you to increase confidence in your Configuration Management initiatives; see and understand all the relationships that exist among applications, databases, servers, network devices, and even protocols; schedule changes only after analyzing their potential impact; and provide better service to customers.

Watch this recording to learn how:

• EMC Ionix for Service Management provides a Web-based, ITIL-verified solution that fully automates IT Service Management processes, enterprisewide
• The EMC Ionix federated Service Management CMDB easily shows you the relationships that exist between IT services and the information infrastructure on which those services rely
• Application dependencies and relationships can be populated automatically, quickly, and continuously into the CMDB and associated with your IT Service Catalogue
• Network topology information and relationships from EMC Ionix can be leveraged within the CMDB
• Infra Service Desk workflow automation and incident and problem management capabilities enhance IT productivity